Member Experience Specialist

InfinityHR!; Jasper (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DuGood Credit Union in Jasper, TX is seeking a friendly Member Relations Representative who can balance a cash drawer and engage members about their financial goals. You will handle deposits, withdrawals, opening accounts and solving daily problems with warmth and accuracy.

The role requires strong communication, prior teller or member services experience, and a professional demeanor in a busy, people-facing environment. Join a team that cares for its members and grows together.

Qualifications

• Experience as teller or member services preferred.
• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.
• Professional appearance and demeanor in a busy, people-facing environment.

Responsibilities

• Greet members with warmth and professionalism.
• Process deposits, withdrawals, and routine transactions.
• Sell cashier checks, money orders, and related items; redeem savings bonds.
• Open/maintain accounts and services; manage safe deposit boxes.
• Assist with debit card issues, check orders, and account updates.
• Quote rates and fees; approve checks up to assigned limits.
• Maintain confidentiality and adhere to credit union policies.
• Cross-train with other departments as needed.

Skills

Cash handling

Customer service

Communication

Team player

Education

High school diploma or equivalent

Job description

DuGood Credit Union in Jasper, TX is seeking a friendly Member Relations Representative who can balance a cash drawer and engage members about their financial goals. You will handle deposits, withdrawals, opening accounts and solving daily problems with warmth and accuracy.

The role requires strong communication, prior teller or member services experience, and a professional demeanor in a busy, people-facing environment. Join a team that cares for its members and grows together.