Member Relations Rep III

InfinityHR!; Nederland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DuGood Credit Union in Nederland, TX is seeking a friendly Member Relations Representative 3 to join our Nederland branch. You’ll handle everyday transactions, open accounts, and help members reach their financial goals with warmth and professionalism.

This role combines cash handling with member support, cross-training across departments, and a commitment to confidentiality and high service standards. Prior teller, member services, and loan processing experience is valued, with background

Qualifications

• Previous teller, member services, and loan processing experience required.
• Prior loan approval experience required for underwriter authority.
• Approve checks up to assigned limit.
• Open and perform maintenance on all types of member accounts and services.
• This position receives cross-training.
• Must be able to pass background and drug screening.

Responsibilities

• Greeting every member with warmth and professionalism
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Helping members with debit card issues, check orders, loans and account updates.
• Balancing your drawer and staying organized throughout the day
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)

Skills

Customer service

Cash handling

Communication skills

Team collaboration

Job description

Position: Member Relations Rep 3 - Nederland

Type: Full Time

You’re the friendly face people look forward to seeing. Let’s put that to work.

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

We’re looking for a Member Relations Representative 3 at our Nederland branch, someone who’s as comfortable balancing a cash drawer as they are having a conversation with a member about their next big goal.

What you’ll be doing:

This is more than just a member relations representative role. It’s a chance tobuild trust with our members while helping with everything from deposits and withdrawals to opening new accounts and solving everyday problems. Some days will be fast paced, others more routine but every day, you’ll make a difference.

• Greeting every member with warmth and professionalism
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Helping members with debit card issues, check orders, loans and account updates.
• Balancing your drawer and staying organized throughout the day
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)
• Maintaining confidentiality and following policies with care

  What we’re looking for:

  Minimum Qualifications:

  • Previous teller, member services, and loan processing experience required
  • Prior loan approval experience required for underwriter authority
  • Approve checks up to assigned limit
  • Open and perform maintenance on all types of member accounts and services
  • This position receives cross-training
  • Must be able to pass background and drug screening

Why DuGood?

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.

Ready to join a team that feels like family?