Member Relations Rep - Nederland

InfinityHR!; Nederland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

DuGood Credit Union in Nederland, TX is seeking a Member Relations Representative to greet members and handle daily transactions while building trust and helping with accounts and services.

The role emphasizes a heart for service, strong communication, and the ability to work in a fast-paced, people-facing environment. Prior teller/member services experience is preferred and confidentiality is essential.

Qualifications

• High school diploma or equivalent required.
• Previous teller and member services experience preferred.
• Strong communication and people skills.
• Ability to maintain confidentiality and follow policies.

Responsibilities

• Greeting members with warmth and professionalism.
• Performing everyday transactions and account updates.
• Open/maintain member accounts and services.
• Quote rates and fees, process check orders, and resolve issues.
• Cross-train and support other departments as needed.

Skills

Teller experience

Customer service

Strong communication

Education

High school diploma or equivalent

Job description

Position: Member Relations Rep - Nederland

Type: Full Time

You’re the friendly face people look forward to seeing. Let’s put that to work.

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

We’re looking to add a Member Relations Representative to our staff in the Jasper Area , someone who’s as comfortable balancing a cash drawer as they are having a conversation with a member about their next big goal.

What you’ll be doing:

This is more than just a member relations representative role. It’s a chance to build trust with our members while helping with everything from deposits and withdrawals to opening new accounts and solving everyday problems. Some days will be fast paced, others more routine but every day, you’ll make a difference.

• Greeting every member with warmth and professionalism.
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Sell cashier checks, money orders and miscellaneous items; Redeems savings bonds.
• Helping members with debit card issues, check orders, and account updates.
• Open and perform maintenance of all types of member accounts and services
• Open, close and maintain safe deposit boxes
• Process members check orders and stop payment requests
• Quote all applicable rates, fees and member account information
• Approve checks up to assigned limit
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)
• Maintaining confidentiality and following policies with care

What we’re looking for:

• Previous teller and member services experience is preferred
• A high school diploma (or equivalent)
• A heart for service and team first attitude
• Strong communication skills: you know how to listen and connect
• Professional appearance and demeanor
• Someone who can stay upbeat and focus in a busy, people facing environment

Why DuGood?

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.