Member Relations Pro — Cross-Training & Growth

InfinityHR!; Nederland (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

DuGood Credit Union in Nederland, TX is seeking a friendly Member Relations Representative 3 to join our Nederland branch. You’ll handle everyday transactions, open accounts, and help members reach their financial goals with warmth and professionalism.

This role combines cash handling with member support, cross-training across departments, and a commitment to confidentiality and high service standards. Prior teller, member services, and loan processing experience is valued, with background

Formación

• Previous teller, member services, and loan processing experience required.
• Prior loan approval experience required for underwriter authority.
• Approve checks up to assigned limit.
• Open and perform maintenance on all types of member accounts and services.
• This position receives cross-training.
• Must be able to pass background and drug screening.

Responsabilidades

• Greeting every member with warmth and professionalism
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Helping members with debit card issues, check orders, loans and account updates.
• Balancing your drawer and staying organized throughout the day
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)

Conocimientos

Customer service

Cash handling

Communication skills

Team collaboration

Descripción del empleo

DuGood Credit Union in Nederland, TX is seeking a friendly Member Relations Representative 3 to join our Nederland branch. You’ll handle everyday transactions, open accounts, and help members reach their financial goals with warmth and professionalism.

This role combines cash handling with member support, cross-training across departments, and a commitment to confidentiality and high service standards. Prior teller, member services, and loan processing experience is valued, with background