Member Experience Specialist

Crunch Fitness - Undefeated Tribe; Manchester (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

PTO

Health insurance

HSA

Short-term disability

Life insurance

Job summary

Crunch Fitness - Undefeated Tribe in Manchester, MO is seeking a skilled Member Services Representative to welcome members, manage front desk tasks, and promote memberships. You will handle check-ins, sales, programs, and guest services, ensuring a positive club experience for every visitor.

You will drive membership sales, support promotions, and maintain clean, organized club spaces while upholding Crunch service standards and delivering excellence on every shift.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively in reading and writing.
• Strong customer service orientation required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication skills

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Manchester, MO is seeking a skilled Member Services Representative to welcome members, manage front desk tasks, and promote memberships. You will handle check-ins, sales, programs, and guest services, ensuring a positive club experience for every visitor.

You will drive membership sales, support promotions, and maintain clean, organized club spaces while upholding Crunch service standards and delivering excellence on every shift.