Member Experience Lead | Free Gym Membership

Crunch Fitness - Undefeated Tribe; Oklahoma City (OK); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional member support, drive membership sales, and manage front desk operations at our Oklahoma City club. You’ll promote programs, check-in members, and maintain a clean, welcoming environment each shift.

Ideal candidates are service-oriented with strong communication and a passion for fitness, ready to contribute to a fast-paced team and uphold Crunch service standards daily.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members and guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Front desk

Membership sales

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional member support, drive membership sales, and manage front desk operations at our Oklahoma City club. You’ll promote programs, check-in members, and maintain a clean, welcoming environment each shift.

Ideal candidates are service-oriented with strong communication and a passion for fitness, ready to contribute to a fast-paced team and uphold Crunch service standards daily.