Member Experience Specialist

Sam's West, Inc.; Marion (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Education benefits

Job summary

Sam's West, Inc. in Marion, IL is seeking a team member to assist members at the front end, operate checkout areas, and help with product selection and purchases. You will help members with using self-service technology, verify membership, and ensure a safe, welcoming store environment.

The role emphasizes customer service, merchandise organization, and adherence to company policies while supporting everyday store operations and promotions.

Qualifications

• Experience in retail front-end or member services.
• Ability to handle multiple tasks at a busy checkout.
• Comfort with using self-service technology and helping members.

Responsibilities

• Provide member service and assist with questions and purchases.
• Maintain the checkout area and organize merchandise.
• Resolve member issues and concerns and promote products and services.
• Process payments, returns, refunds, and exchanges per policies.
• Observe safety standards and report unsafe conditions.

Skills

Member service

Cash handling

Merchandise stocking

Customer support

Loss prevention

Job description

Sam's West, Inc. in Marion, IL is seeking a team member to assist members at the front end, operate checkout areas, and help with product selection and purchases. You will help members with using self-service technology, verify membership, and ensure a safe, welcoming store environment.

The role emphasizes customer service, merchandise organization, and adherence to company policies while supporting everyday store operations and promotions.