Member Experience Specialist

Sam's West, Inc.; Palmdale (CA); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Education benefits

Job summary

Sam's West, Inc. in Palmdale, CA is seeking a Member Frontline Associate to deliver checkout and member services. You will handle purchases, assist with payments, returns, and exchanges, and guide members with self-service technology and product selections.

The role emphasizes teamwork, safety, and maintaining a clean, organized shopping environment while supporting members with their decisions and ensuring a positive experience.

Qualifications

• Retail experience including operating front end equipment.
• Familiarity with mobile retail applications.
• Ability to assist customers and handle payments.

Responsibilities

• Provides member service and resolves issues.
• Maintains the checkout area and processes purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Guides members on self-service technology and product options.
• Maintains safety, cleanliness, and organized merchandise areas.
• Verifies memberships and helps customers with purchasing decisions.
• Locates merchandise and assists with transporting items as needed.
• Participates in training and process improvements.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's West, Inc. in Palmdale, CA is seeking a Member Frontline Associate to deliver checkout and member services. You will handle purchases, assist with payments, returns, and exchanges, and guide members with self-service technology and product selections.

The role emphasizes teamwork, safety, and maintaining a clean, organized shopping environment while supporting members with their decisions and ensuring a positive experience.