Member Experience Specialist

Farm Credit Illinois; Marion (IL); In loco; USD 48.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with match

Vacation and sick leave

Paid holidays

Parental leave

Medical, dental, vision insurance

Life insurance

Volunteer leave

Descrizione del lavoro

Farm Credit Illinois is seeking a Member Service Specialist to act as the Office Champion and primary member-facing contact at the branch. You will handle front-office duties, address inquiries, and assist with credit and administrative tasks while coordinating internal and external events.

This role supports regional office operations and requires strong organizational skills, clear communication, and a solid understanding of credit processing and accounting basics.

Competenze

• High school diploma plus 3 years of related work experience.
• Strong organizational, multitasking, and problem-solving abilities.
• Clear communication with members, prospects, and coworkers.
• Knowledge of accounting basics and credit processing procedures.
• Ability to build positive relationships and deliver excellent service.
• Comfort with using technology and systems to improve efficiency.

Mansioni

• Serve as the day-to-day point of contact for members and prospects by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff.
• Support prospecting and relationship management by maintaining accurate member data and identifying cross-selling opportunities.
• Monitor loan portfolio activity and support loan performance reporting.
• Maintain loan accounts by processing receipts and disbursements and coordinating transfers.
• Coordinate meetings and events, manage office administration, and track budgets and invoices.
• Assist with member/community events and support marketing initiatives.
• Participate in training, projects, and committees while protecting data confidentiality.

Conoscenze

Organizational skills

Multitasking

Problem solving

Clear communication

Accounting basics

Credit processing knowledge

Relationship building

Tech / systems proficiency

Descrizione del lavoro

Farm Credit Illinois is seeking a Member Service Specialist to act as the Office Champion and primary member-facing contact at the branch. You will handle front-office duties, address inquiries, and assist with credit and administrative tasks while coordinating internal and external events.

This role supports regional office operations and requires strong organizational skills, clear communication, and a solid understanding of credit processing and accounting basics.