Member Service Specialist

Farm Credit Illinois; Marion (IL); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Vacation and sick leave

Paid holidays

Parental leave

Medical, dental, vision insurance

Life insurance

Volunteer leave

Job summary

Farm Credit Illinois is seeking a Member Service Specialist to act as the Office Champion and primary member-facing contact at the branch. You will handle front-office duties, address inquiries, and assist with credit and administrative tasks while coordinating internal and external events.

This role supports regional office operations and requires strong organizational skills, clear communication, and a solid understanding of credit processing and accounting basics.

Qualifications

• High school diploma plus 3 years of related work experience.
• Strong organizational, multitasking, and problem-solving abilities.
• Clear communication with members, prospects, and coworkers.
• Knowledge of accounting basics and credit processing procedures.
• Ability to build positive relationships and deliver excellent service.
• Comfort with using technology and systems to improve efficiency.

Responsibilities

• Serve as the day-to-day point of contact for members and prospects by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff.
• Support prospecting and relationship management by maintaining accurate member data and identifying cross-selling opportunities.
• Monitor loan portfolio activity and support loan performance reporting.
• Maintain loan accounts by processing receipts and disbursements and coordinating transfers.
• Coordinate meetings and events, manage office administration, and track budgets and invoices.
• Assist with member/community events and support marketing initiatives.
• Participate in training, projects, and committees while protecting data confidentiality.

Skills

Organizational skills

Multitasking

Problem solving

Clear communication

Accounting basics

Credit processing knowledge

Relationship building

Tech / systems proficiency

Job description

About Farm Credit Illinois

Farm Credit Illinois (FCI) is an agricultural financial cooperative owned by more than 17,400 farmer, rural landowner, and agribusiness voting stockholders in the southern 60 counties of Illinois. Dedicated to Helping Farm Families Succeed, FCI provides competitive and flexible financing, crop insurance expertise, and Rural 1st® country life lending. FCI manages an $8 billion loan portfolio, sells 1.5 million acres of crop insurance coverage, and employs approximately 300 staff in the Mahomet headquarters and 14 regional offices. The U.S. Farm Credit System is a network of locally owned cooperatives supporting rural communities, farm families, and agriculture with reliable, consistent credit and financial services today and tomorrow.

Why Join Us

• Competitive compensation package. Grade and salary commensurate with experience, with an annualized base salary range of 48,000.00 - 65,000.00plus a bonus based on team and individual performance. This range is a good-faith and reasonable estimate of the range of possible compensation at the time of this posting.

• Comprehensive benefit package includes 401(k) with 3% employer contribution and 6% employer match, vacation days, sick days, 13 paid holidays, parental leave, and volunteer leave, along with medical, dental, vision, and life insurance as further described at https://www.farmcreditfoundations.com/fcfbenefits/

• Professional development and career growth opportunities.

• Opportunity to work for a reputable and community-focused financial institution dedicated to a positive, collaborative work environment that encompasses the association's mission to serve our members and the agricultural industry as we strive to help farm families succeed

The Role

The Member Service Specialist serves in the Field Operations Department and reports directly to a Regional Manager located in one of the regional offices. This role is the "Office Champion" and is responsible for handling front-office duties and serves as the primary prospect and member-facing role at the branch. The Member Service Specialist interfaces with members on a regular basis to address inquiries, resolve issues, maintain accounts, and provides assistance on a wide range of credit and administrative tasks. Additionally, this position plays a key role in regional office operations by managing day-to-day administrative duties and coordinating internal and external member related events.

What You Will Contribute

• Serve as the day-to-day point of contact for members and prospects by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff
• Support prospecting and relationship management activities by maintaining accurate member and prospect data, generating mailing lists, and identifying opportunities for cross-selling products and services
• Monitor loan portfolio activity by tracking delinquency, UCC filings, paid loans, real estate taxes, and other reporting to support ongoing loan performance
• Maintain loan accounts by processing receipts and disbursements, monitoring reports, coordinating electronic funds transfers, and ensuring transaction accuracy
• Support regional office operations by coordinating meetings and events, managing office administration tasks, tracking budgets and invoices, and maintaining office resources
• Assist with member and community events by supporting marketing initiatives, coordinating outreach and notifications, and maintaining promotional materials
• Participate in training, projects, and committee work while protecting the confidentiality, security, and integrity of Association systems and data

What We Are Looking For

Required Skills

• Strong organizational, multitasking, and problem-solving skills
• Ability to communicate clearly and effectively with members, prospects, and coworkers
• General knowledge of accounting principles and credit processing procedures
• Ability to build positive working relationships and deliver excellent service
• Comfort using technology and systems to improve efficiency and accuracy

Minimum Qualifications

• High school diploma and 3 years of related work experience, or equivalent education, experience, and skillset sufficient to perform the essential functions of the role

Farm Credit Illinois is an Equal Employment / 34th Tier-1 Main Contractor employer. We do not discriminate in hiring based on any characteristic protected by law.

If you need a reasonable accommodation during any part of the employment process, please contact [e-mail]. Requests will be considered on a case-by-case basis.