Member Experience Specialist

Planet Fitness; Mantua Township (NJ); On-site; USD 18,000 - 25,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative in Mantua Township, NJ. You will deliver a positive member experience by providing superior customer service to members, prospective members and guests at the front desk.

Responsibilities include greeting guests, answering phones, processing sign-ups, tours for prospective members, updating accounts, and escalating issues to management as needed while maintaining a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Answer phones, assist callers and handle inquiries.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members and respond to questions.
• Update member accounts and address questions promptly.
• Help maintain club cleanliness and organization.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative in Mantua Township, NJ. You will deliver a positive member experience by providing superior customer service to members, prospective members and guests at the front desk.

Responsibilities include greeting guests, answering phones, processing sign-ups, tours for prospective members, updating accounts, and escalating issues to management as needed while maintaining a clean club environment.