Gym Member Experience Specialist

Planet Fitness; Mantua Township (NJ); On-site; USD 18,000 - 21,000; Full time

Job summary

Planet Fitness in Mantua Township, NJ, seeks a friendly Member Services Representative to deliver outstanding customer service to members, guests, and prospective members. You will handle front desk duties, assist with sign-ups, tours, and inquiries, while keeping member accounts updated and the club clean.

Ideal candidates have customer service experience, basic computer skills, and a positive, professional attitude. Must be 18+ with a high school diploma or GED.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years or older and have a positive attitude.
• Strong communication and listening skills.
• Professional and empathetic interaction with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and handle sign-ups.
• Give prospective members tours of the club.
• Update member accounts as needed.
• Address member questions and escalate to management when appropriate.
• Maintain club cleanliness and order.

Skills

Customer service

Computer skills

Communication

Punctuality

Education

High School diploma or GED

Job description

Planet Fitness in Mantua Township, NJ, seeks a friendly Member Services Representative to deliver outstanding customer service to members, guests, and prospective members. You will handle front desk duties, assist with sign-ups, tours, and inquiries, while keeping member accounts updated and the club clean.

Ideal candidates have customer service experience, basic computer skills, and a positive, professional attitude. Must be 18+ with a high school diploma or GED.