Member Experience Specialist

Socket.dev; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Mainstreet Credit Union in Lenexa, KS seeks a friendly Member Specialist who greets members, handles transactions with accuracy, and builds trust-based relationships. You promote credit union products, respond to needs, and smoothly refer to the appropriate teams to support member journeys.

A positive, professional demeanor is essential for success. The role emphasizes service excellence, knowledge of products, compliance, and potential monthly incentives based on performance.

Qualifications

• High school diploma or GED required.
• 1–12 months experience in retail or financial environment; cash handling preferred.
• Ability to deliver exceptional service and build rapport with members.
• Strong communication and referral skills for credit union products.
• Ability to prioritize tasks in a fast-paced environment.
• Proficient in computer systems with accurate cash handling.

Responsibilities

• Greet members, assess needs, and provide high-quality service.
• Process deposits, withdrawals, transfers, and payments; balance cash drawer.
• Build relationships and refer products/services based on member needs.
• Maintain knowledge of credit union products and services.
• Ensure compliance with state and federal laws.
• Travel as needed to branches and assist with daily activities.

Skills

Cash handling

Customer service

Communication

Attention to detail

Compliance awareness

Adaptability

Education

High school diploma / GED

Tools

Banking software

MS Office

Job description

Mainstreet Credit Union in Lenexa, KS seeks a friendly Member Specialist who greets members, handles transactions with accuracy, and builds trust-based relationships. You promote credit union products, respond to needs, and smoothly refer to the appropriate teams to support member journeys.

A positive, professional demeanor is essential for success. The role emphasizes service excellence, knowledge of products, compliance, and potential monthly incentives based on performance.