Member Experience Specialist

Valley Strong Credit Union; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley Strong Credit Union in Missouri is seeking a friendly, detail-oriented Member Service Specialist to provide exceptional member experiences. You will handle cash transactions, explain products and services, and help members achieve their financial goals.

The role emphasizes accuracy, confidentiality, and teamwork in a branch environment, with opportunities to cross-sell services and grow within a values-driven organization.

Qualifications

• High School or GED required, related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Responsibilities

• Process financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries.
• Provide member services: cashier’s checks, money orders, savings bonds, wire transfers, and debit card issuance.
• Know products and services to assist members and answer questions.
• Utilize basic sales techniques to deepen member relationships while processing transactions.
• Maintain cash controls and balancing procedures.
• Identify member needs, cross-sell and refer to business partners.
• Recommend online, mobile, and digital solutions.
• Identify and report fraudulent activity to prevent loss.
• Assist ATM and Teller Cash Dispenser operations.
• Check acceptance approvals within assigned limits.
• Ensure confidentiality of member and credit union information.
• Efficiently process all member transactions on multiple systems.
• Stay current on products, fees, and policies; suggest products as appropriate.
• Support branch sales growth and meet goals.
• Travel to alternate work location as needed.
• Perform other duties as assigned.

Education

High School Diploma or GED

Job description

Valley Strong Credit Union in Missouri is seeking a friendly, detail-oriented Member Service Specialist to provide exceptional member experiences. You will handle cash transactions, explain products and services, and help members achieve their financial goals.

The role emphasizes accuracy, confidentiality, and teamwork in a branch environment, with opportunities to cross-sell services and grow within a values-driven organization.