Member Experience Specialist

Mainstreet Credit Union; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mainstreet Credit Union in Kansas City, MO seeks a Member Specialist who is patient, friendly, and excels at interpersonal service to empower members toward financial success.

You will greet members, process deposits and withdrawals, maintain cash drawer accuracy, and refer suitable products while upholding service standards and policies; a monthly incentive is available based on performance metrics.

Qualifications

• High school diploma or GED required.
• 1–12 months experience in retail or financial environment with cash handling preferred.
• Excellent communication and rapport-building skills with members.
• Ability to make recommendations and referrals for credit union products and services.
• Thrives in a fast-paced environment with the ability to multitask and stay organized.

Responsibilities

• Interact with members and respond to needs using service standards; provide high-quality member service.
• Process and verify deposits, withdrawals, purchases, transfers, and payments.
• Balance and manage cash drawer according to procedures.
• Build relationships and proactively suggest relevant products and services.
• Perform account maintenance and referral activities for member accounts.

Skills

Cash handling

Customer service

Communication

Product referrals

Attention to details

Education

High school diploma or GED

Tools

Computer systems familiarity

Job description

Mainstreet Credit Union in Kansas City, MO seeks a Member Specialist who is patient, friendly, and excels at interpersonal service to empower members toward financial success.

You will greet members, process deposits and withdrawals, maintain cash drawer accuracy, and refer suitable products while upholding service standards and policies; a monthly incentive is available based on performance metrics.