Member Experience Specialist

Mainstreet Credit Union; Kansas City (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Mainstreet Credit Union in Kansas City, KS seeks a Member Specialist who delivers outstanding member service, processes transactions accurately, and builds trust-based relationships. You’ll promote credit union products and refer services based on members’ needs, while maintaining compliance and using updated systems.

Growth is supported by performance-based incentives. The role emphasizes friendly, patient service, effective communication, and teamwork within a branch operational setting, with

Qualifications

• High school diploma or GED required.
• 1–12 months experience in retail or financial environment, cash handling preferred.
• Strong communication and customer service skills.
• Ability to make recommendations and referrals for credit union products.
• Accurate cash handling and balanced drawers.
• Proficient computer skills and ability to learn required systems.

Responsibilities

• Greet members and provide high-quality service.
• Process deposits, withdrawals, transfers, and payments.
• Balance cash drawer per procedures.
• Build relationships and refer appropriate products.
• Perform account maintenance (e.g., instant issue debit cards, wires, stop payments).
• Maintain knowledge of credit union products and stay compliant.
• Assist other staff as needed.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Relationship building

Attention to detail

Education

High school diploma or GED

Job description

Mainstreet Credit Union in Kansas City, KS seeks a Member Specialist who delivers outstanding member service, processes transactions accurately, and builds trust-based relationships. You’ll promote credit union products and refer services based on members’ needs, while maintaining compliance and using updated systems.

Growth is supported by performance-based incentives. The role emphasizes friendly, patient service, effective communication, and teamwork within a branch operational setting, with