Member Experience & Digital Banking Specialist

Truity Credit Union; Lawrence (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Truity Credit Union in Lawrence, KS seeks a Full-Time Contact Center Member Consultant to deliver exceptional service, answer questions, and process transactions by phone, email, and digital channels. You will leverage knowledge of credit union products and lending options to assist members daily.

The role emphasizes accuracy, confidentiality, and friendly communication, with opportunities to assist Spanish-speaking members and participate in fraud and compliance duties as needed.

Qualifications

• Must understand Credit Union products and services and how they benefit members.
• Knowledge of consumer lending products, IRA, HSA and trust-related services.
• Familiarity with Visa cards and standard Microsoft Office tools.

Responsibilities

• Provide unsurpassed service experiences and build member relationships by phone, fax, email, mail, digital banking messaging, or other electronic means.
• Respond to member questions, resolve issues, and conduct transactions with accuracy and care.
• Assist Spanish-speaking members when applicable.
• Stay up-to-date on product changes and troubleshooting for digital services.

Skills

Credit Union products & services

Consumer Lending

IRA/HSA/Trusts

Visa Cards

Microsoft Office

Education

High School diploma or equivalent

1–3 years related experience

Job description

Truity Credit Union in Lawrence, KS seeks a Full-Time Contact Center Member Consultant to deliver exceptional service, answer questions, and process transactions by phone, email, and digital channels. You will leverage knowledge of credit union products and lending options to assist members daily.

The role emphasizes accuracy, confidentiality, and friendly communication, with opportunities to assist Spanish-speaking members and participate in fraud and compliance duties as needed.