Member Experience & Services Specialist

Crunch Fitness - Fitness Growth Capital; Chambersburg (Franklin County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fitness Growth Capital is seeking a friendly front desk team member to drive membership sales and deliver outstanding service. This role offers advancement opportunities and on-going training.

Greet all members and guests with a smile, check them in, assist with club software, answer phones, and share information about events and services. You will maintain a clean, welcoming atmosphere and support opening/closing duties and daily tasks.

Qualifications

• Fluent English language skills are required.
• Proficient reading and writing abilities are required.
• Ability to operate computer systems and software as used in the club.

Responsibilities

• Membership sales and greeting members and guests.
• Check in members and guests according to procedures.
• Facilitate messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere, which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties

Skills

Fluent English

Proficient reading and writing skills

Strong customer service skills

Tools

Computer Skill

Job description

Crunch Fitness - Fitness Growth Capital is seeking a friendly front desk team member to drive membership sales and deliver outstanding service. This role offers advancement opportunities and on-going training.

Greet all members and guests with a smile, check them in, assist with club software, answer phones, and share information about events and services. You will maintain a clean, welcoming atmosphere and support opening/closing duties and daily tasks.