Front Desk & Member Experience Specialist

Crunch Fitness; Cerritos (CA); On-site; USD 33,000 - 50,000; Part time

Job summary

Fitness Ventures LLC, operating CRUNCH Fitness locations, seeks a part-time Member Services Representative in Cerritos. You will be the friendly first and last point of contact, handling member inquiries, check-ins, payments, and retail sales to ensure a welcoming club atmosphere.

The role requires standing, basic computer/club software knowledge, and a high school diploma or equivalent. CPR certification and children’s experience are required where applicable.

Qualifications

• Valid Child/Infant CPR Certification
• Experience working with children
• Certifications as local/state laws require
• High school diploma or equivalent

Responsibilities

• Greet members and guests with a smile and make them feel welcome
• Check in members and guests per company procedures
• Facilitate messages on club software at check-in
• Answer phones in courteous, professional manner
• Communicate special events to members and guests
• Sell retail products and process member services payments
• Know club facilities, services, and schedules
• Maintain a clean and organized work area
• Assist in projects delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Skills

Customer service

Hospitality

Phone etiquette

Education

High school diploma or equivalent

Job description

Fitness Ventures LLC, operating CRUNCH Fitness locations, seeks a part-time Member Services Representative in Cerritos. You will be the friendly first and last point of contact, handling member inquiries, check-ins, payments, and retail sales to ensure a welcoming club atmosphere.

The role requires standing, basic computer/club software knowledge, and a high school diploma or equivalent. CPR certification and children’s experience are required where applicable.