Membership Experience Specialist - Front Desk

Talentify; Owensboro (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products andamp;

Exclusive Discounts at Outside Retailу

Free Work Shirt options yearly.

Job summary

Planet Fitness in Owensboro, KY is seeking a Member Services Representative to deliver a superior member experience at the front desk. You will greet members, handle sign-ups, tours, and check-ins, and respond to inquiries with professionalism.

This role requires basic computer skills, reliability, a friendly attitude, and a passion for fitness. You will support club upkeep and assist management as needed, with opportunities for growth and advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat, positive attitude and punctual.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listening and problem-solving abilities.
• Demonstrate diplomacy in all interactions with appropriate language.
• HSD/GED required.
• Must be 16 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk duties: answer phones, assist callers, check members in, sign up new members, and give tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly and escalate to management when appropriate.
• Maintain club cleanliness and organization.

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Upbeat attitude

Punctuality

Exceptional customer service

Active listening

Diplomacy

High School diploma

16 years of age or older

Education

High School diploma or GED

Job description

Planet Fitness in Owensboro, KY is seeking a Member Services Representative to deliver a superior member experience at the front desk. You will greet members, handle sign-ups, tours, and check-ins, and respond to inquiries with professionalism.

This role requires basic computer skills, reliability, a friendly attitude, and a passion for fitness. You will support club upkeep and assist management as needed, with opportunities for growth and advancement.