Member Experience Specialist

Alabama Credit Union; Kennedy (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to onboard members, open new accounts, and guide them through loan and transaction processes. You will engage members with a relationship-focused approach and support them with financial services.

The role emphasizes a friendly, efficient service stance in a fast-paced environment, with opportunities to promote additional products and strengthen community ties.

Qualifications

• A high school diploma or equivalent.
• Customer service skills.
• Cash handling.
• Ability to use Microsoft Office and web-based applications.
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to adapt in a fast-paced environment.
• Desire to help others in the community.

Responsibilities

• Open new accounts for members.
• Assist with deposits, withdrawals, payments, and card orders.
• Explain and promote products and services.
• Provide a fast, friendly member experience.
• Build relationships and support community.

Skills

Customer service

Cash handling

Microsoft Office

Attention to detail

Education

High school diploma

Tools

Web-based applications

Job description

Alabama Credit Union is seeking a Member Experience Representative to onboard members, open new accounts, and guide them through loan and transaction processes. You will engage members with a relationship-focused approach and support them with financial services.

The role emphasizes a friendly, efficient service stance in a fast-paced environment, with opportunities to promote additional products and strengthen community ties.