Member Experience Specialist – Growth & Community Impact

Credit-Unions-of-Alabama; Madison (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve members at the Greenbrier branch and surrounding lines in Alabama. You will onboard new members, open accounts, and guide them through initial banking steps, while delivering friendly, responsive service in a fast-paced environment.

The role emphasizes cash handling, basic financial transactions, loan assistance, and cross-selling products and services.

Qualifications

• High school diploma or equivalent required.
• Customer service and cash handling experience.
• Ability to describe and sell financial products to members.
• Proficiency with Microsoft Office and web-based applications.
• Ability to follow lengthy account-opening procedures.
• Desire to help others in the community.

Responsibilities

• Open new accounts and onboard members.
• Assist members with basic financial transactions and deposits/withdrawals.
• Process loan requests and related transactions.
• Provide information about Alabama Credit Union products and services.
• Support member relations and maintain accuracy and confidentiality.

Skills

Customer service

Cash handling

MS Office

Web-based applications

Account opening

Sales skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve members at the Greenbrier branch and surrounding lines in Alabama. You will onboard new members, open accounts, and guide them through initial banking steps, while delivering friendly, responsive service in a fast-paced environment.

The role emphasizes cash handling, basic financial transactions, loan assistance, and cross-selling products and services.