Member Experience & Onboarding Specialist

Credit-Unions-of-Alabama; Mobile (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Alabama Credit Union is seeking a frontline Member Experience Representative to serve the Shoreline Branch in Mobile, AL. You will open new accounts, assist with loan requests, and support members with their financial transactions while promoting Alabama Credit Union products and services.

This role emphasizes customer service, accuracy, and the ability to thrive in a fast-paced environment with multiple priorities. A positive, community-focused attitude is valued.

Qualifications

• Minimum qualifications include a high school diploma or equivalent, customer service skills, and cash handling.
• Ability to use Microsoft Office products and web-based applications.
• Desire to describe and sell Alabama Credit Union products and services to members.

Responsibilities

• Open new accounts and onboarding of members to provide a relationship-building experience.
• Assist members with loan requests and financial transactions.
• Handle deposits, withdrawals, transfers, and posting payments for accounts.
• Provide information about products and services to meet members' financial needs.

Skills

Customer service

Cash handling

Microsoft Office

Attention to detail

Sales & product knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union is seeking a frontline Member Experience Representative to serve the Shoreline Branch in Mobile, AL. You will open new accounts, assist with loan requests, and support members with their financial transactions while promoting Alabama Credit Union products and services.

This role emphasizes customer service, accuracy, and the ability to thrive in a fast-paced environment with multiple priorities. A positive, community-focused attitude is valued.