Member Experience Specialist

Sam's Club; Hickory (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education

Employee discounts

Job summary

Sam's Club in Hickory, NC is looking for a frontline associate to deliver member service at the front end, maintain the checkout area, and assist customers with purchases and self-service tools. You will verify memberships, answer questions, and help with returns, exchanges, and payments in line with store policies.

This role emphasizes safety, merchandise organization, and compliance with security practices, while assisting training and rollout of new programs.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience using mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases.
• Guides members on self-service technology and product information.
• Assists with payments, returns, refunds, and exchanges per policy.
• Ensures safety and security, including observing for shrink and unsafe situations.
• Aids with training of associates and rollout of new programs.

Skills

Retail experience

Front end equipment operation

Mobile retail apps usage

Job description

Sam's Club in Hickory, NC is looking for a frontline associate to deliver member service at the front end, maintain the checkout area, and assist customers with purchases and self-service tools. You will verify memberships, answer questions, and help with returns, exchanges, and payments in line with store policies.

This role emphasizes safety, merchandise organization, and compliance with security practices, while assisting training and rollout of new programs.