Member Experience Specialist

Excel Fitness; Havelock (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card PF Membership

EAP counseling

PTO and health benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing, is hiring at our Raleigh area clubs. At the front desk, you will create a positive member experience through friendly service and clean facilities, welcoming new and existing members, and guiding them through sign-up.

The role emphasizes punctuality, reliability, and diplomacy. Requirements include a high school diploma or GED and being at least 18.

Qualifications

• Exceptional customer service skills; interact positively and professionally with members and co-workers to exceed expectations.
• People with positive mental attitudes excel here.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include check members into the system.
• Take prospective members on tours and assist with new account sign-up.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and professionally; elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Positive attitude

Customer service background

Punctuality and reliability

Diplomacy in interactions

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing, is hiring at our Raleigh area clubs. At the front desk, you will create a positive member experience through friendly service and clean facilities, welcoming new and existing members, and guiding them through sign-up.

The role emphasizes punctuality, reliability, and diplomacy. Requirements include a high school diploma or GED and being at least 18.