Member Experience Specialist

Planet Fitness; Harrison (OH); On-site; USD 27,000 - 35,000; Full time

Job summary

A leading fitness club is seeking a Member Services Representative to deliver exceptional customer service. You will play a key role in enhancing the member experience by greeting guests, assisting with membership sign-ups, and addressing member inquiries. Ideal candidates are passionate about fitness with a strong customer service background, ensuring a welcoming environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-in and new sign-ups.
• Respond to member inquiries in a professional manner.

Skills

Customer Service

Communication

Problem Solving

Empathy

Education

High School diploma/GED equivalent

Job description

A leading fitness club is seeking a Member Services Representative to deliver exceptional customer service. You will play a key role in enhancing the member experience by greeting guests, assisting with membership sign-ups, and addressing member inquiries. Ideal candidates are passionate about fitness with a strong customer service background, ensuring a welcoming environment.