Member Experience Specialist

Sam's East, Inc.; Gaithersburg (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Life insurance

Paid time off

Parental leave

Education benefits (Live Better U)

Job summary

Sam's Club in Gaithersburg, MD is seeking a front-end associate to deliver member services at the checkout area. You will process purchases, help with payments, returns, and exchanges, and assist members with self-service technology. The role emphasizes safety, product promotion, and maintaining a welcoming shopping environment.

Responsibilities include resolving member issues, organizing merchandise, and supporting training for new associates while adhering to company policies and standards.

Qualifications

• Retail experience including operating front-end equipment such as cash registers.
• Familiarity with mobile retail applications and devices.
• Customer-focused approach with good communication.

Responsibilities

• Provides member service at the front end and conducts checkout transactions.
• Resolves member issues and concerns and assists with payments, returns, refunds, and exchanges.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Maintains safety and a clean, organized checkout area and assists with merchandise stocking.

Skills

Retail experience

Front-end equipment

Mobile apps experience

Tools

Cash register

POS systems

Job description

Sam's Club in Gaithersburg, MD is seeking a front-end associate to deliver member services at the checkout area. You will process purchases, help with payments, returns, and exchanges, and assist members with self-service technology. The role emphasizes safety, product promotion, and maintaining a welcoming shopping environment.

Responsibilities include resolving member issues, organizing merchandise, and supporting training for new associates while adhering to company policies and standards.