Member Experience Specialist

Sam's Club; Dubuque (IA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off

Disability benefits

Employee discounts

Education benefits

Military leave pay

Job summary

Sam's Club in Dubuque, IA is seeking front-line associates to provide member service, handle checkout transactions, and promote store products and services. The role involves assisting members, maintaining merchandise displays, and ensuring a safe shopping environment.

The position offers eligibility for comprehensive benefits and annual performance-based bonuses. Training will cover new technology and store procedures, with emphasis on customer satisfaction and efficiency.

Qualifications

• Provides member service and resolves member issues.
• Maintains checkout area and processes member purchases.
• Promotes Sam's Club products and services.
• Handles returns and exchanges according to policies.
• Follows safety standards and conducts safety sweeps.

Responsibilities

• Assist members with purchasing decisions and locate merchandise.
• Ensure a safe shopping environment and zones the sales floor.
• Maintain entrance/exit areas and verify memberships.
• Support with training and rollout of new programs for Frontline Services.

Skills

Customer service

Cash handling

Merchandise stocking

Safety procedures

Teamwork

Tools

POS system

Self-check technology

Job description

Sam's Club in Dubuque, IA is seeking front-line associates to provide member service, handle checkout transactions, and promote store products and services. The role involves assisting members, maintaining merchandise displays, and ensuring a safe shopping environment.

The position offers eligibility for comprehensive benefits and annual performance-based bonuses. Training will cover new technology and store procedures, with emphasis on customer satisfaction and efficiency.