Member Services Specialist — Front End & Tech Guidance

Sam's West, Inc.; Dubuque (IA); On-site; USD 54,443,000 - 77,366,000; Full time

Job summary

Sam's West, Inc. in Dubuque, IA is seeking a front-end associate to support member services, operate the checkout area, and promote products and services. You will help members with purchases, returns, and exchanges while maintaining a safe, clean shopping environment.

The role emphasizes assisting with self-service technology and ensuring accurate processing of payments and memberships. Prior cashier experience is a plus, with responsibilities expanding to training and process improvements.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.
• Strong customer service orientation and ability to resolve member issues.

Responsibilities

• Provide member service and assist with purchases.
• Maintain checkout area and merchandise organization.
• Promote Sam's Club products and services and assist with payments, returns, and exchanges.
• Ensure safety and security, report unsafe situations, and maintain a safe shopping environment.

Skills

Retail experience

Front end equipment

Customer service

Cashier experience

Mobile retail apps

Tools

Cash register

Mobile retail applications

Job description

Sam's West, Inc. in Dubuque, IA is seeking a front-end associate to support member services, operate the checkout area, and promote products and services. You will help members with purchases, returns, and exchanges while maintaining a safe, clean shopping environment.

The role emphasizes assisting with self-service technology and ensuring accurate processing of payments and memberships. Prior cashier experience is a plus, with responsibilities expanding to training and process improvements.