Member Experience Specialist — Service, Tech Help & Training

Sam's West, Inc.; Davenport (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off (PTO)

Education benefits

Job summary

Sam's Club in Davenport, IA is seeking a front-line associate to help members with purchases, manage the checkout area, and resolve issues. You will support self-service technology and promote Walmart/Sam's Club products and services while maintaining safety and merchandise standards.

The role involves handling payments, returns, exchanges, and assisting with training for new processes and tools. Competitive hourly wages and benefits are provided.

Qualifications

• Customer service experience preferred.
• Ability to assist members with purchases and returns.

Responsibilities

• Provide member service at checkout and resolve issues.
• Maintain checkout area and merchandise zones.
• Assist with payments, returns, refunds per policy.
• Promote Sam's Club products and services to members.
• Assist with training new associates on processes and tools.

Skills

Member service

Cash handling

Self-checkout support

Safety procedures

Tools

POS system

Job description

Sam's Club in Davenport, IA is seeking a front-line associate to help members with purchases, manage the checkout area, and resolve issues. You will support self-service technology and promote Walmart/Sam's Club products and services while maintaining safety and merchandise standards.

The role involves handling payments, returns, exchanges, and assisting with training for new processes and tools. Competitive hourly wages and benefits are provided.