Member Experience Specialist

Sam's West, Inc.; Des Moines (IA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Job summary

Sam's West, Inc. in Des Moines, IA is seeking a Customer Service Associate for Sam's Club to provide member service, maintain the checkout area, and process purchases. You will assist with payments, returns, refunds, and exchanges, and help members with self-service technology while promoting products and services.

The role emphasizes safety, policy compliance, and teamwork, with training on new technology and ongoing process improvements. Competitive hourly pay and benefits are provided.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Processes member purchases and assists with payments, returns, refunds, and exchanges.
• Assists members with purchasing decisions and with self-service technology.
• Maintains a safe shopping environment and ensures policies and safety practices are followed.
• Delivers program rollout training and supports process improvements.

Skills

Retail experience

Customer service

Mobile apps familiarity

Tools

Cash register

Job description

Sam's West, Inc. in Des Moines, IA is seeking a Customer Service Associate for Sam's Club to provide member service, maintain the checkout area, and process purchases. You will assist with payments, returns, refunds, and exchanges, and help members with self-service technology while promoting products and services.

The role emphasizes safety, policy compliance, and teamwork, with training on new technology and ongoing process improvements. Competitive hourly pay and benefits are provided.