Member Experience Specialist - Front End & Service Leader

Sam's West, Inc.; Cedar Rapids (IA); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

PTO & leave

Employee discounts

Job summary

Sam's Club in Cedar Rapids, IA is seeking a Retail Associate to provide member service, operate the checkout area, and process purchases and returns. You will promote store services, assist with self-checkout, and help members make purchasing decisions at the front end.

Responsibilities include maintaining a safe shopping environment, observing policies, and supporting training for new team members. This role requires strong customer focus and teamwork in a fast-paced retail setting.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Familiarity with mobile retail applications is a plus.

Responsibilities

• Provide member service and assist with purchases.
• Maintain checkout area and process payments, returns, and exchanges.
• Resolve member issues and communicate solutions.
• Promote Sam's Club products and services and assist with self-service tech.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Cedar Rapids, IA is seeking a Retail Associate to provide member service, operate the checkout area, and process purchases and returns. You will promote store services, assist with self-checkout, and help members make purchasing decisions at the front end.

Responsibilities include maintaining a safe shopping environment, observing policies, and supporting training for new team members. This role requires strong customer focus and teamwork in a fast-paced retail setting.