Member Experience Specialist

Love Where You Work; Draper (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Love Where You Work in Draper, UT seeks a friendly Banking Member Service Representative. You will handle member transactions, open and maintain accounts, assist with online banking, and cross-sell credit union products to help members reach their financial goals.

This role emphasizes excellent service, accuracy, fraud awareness, and compliance with banking procedures. A high school diploma and 1–3 years of related experience are preferred; strong communication and math skills are essential.

Qualifications

• Excellent member service, communication, and public relations skills.
• Strong mathematical and financial aptitude.
• Ability to handle deposits, withdrawals, and account maintenance with accuracy.

Responsibilities

• Handle member transactions and account or loan maintenance according to policy.
• Cross-sell Credit Union products and services to meet member needs.
• Assist with online and mobile banking technology and security procedures.
• Balance cash drawer and ensure transaction accuracy.
• Provide quality service while following opening and closing procedures.

Skills

Customer service

Communication

Public relations

Cash handling

Cross-selling

Education

High school diploma

Tools

ATM knowledge

Job description

Love Where You Work in Draper, UT seeks a friendly Banking Member Service Representative. You will handle member transactions, open and maintain accounts, assist with online banking, and cross-sell credit union products to help members reach their financial goals.

This role emphasizes excellent service, accuracy, fraud awareness, and compliance with banking procedures. A high school diploma and 1–3 years of related experience are preferred; strong communication and math skills are essential.