Member Experience Specialist — Banking & Growth Impact

Rippling, Inc.; Tukwila (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Medical benefits

Paid time off

Birthday leave

Job summary

Seattle Credit Union in the Greater Seattle area is seeking a Member Representative to deliver exceptional service and drive member outcomes. You will process transactions, answer questions, and promote our products and services during every interaction.

The role emphasizes sales and service goals, community engagement, and a teamwork mindset. Candidates should have 0-1 years banking experience, strong communication, and the ability to work at multiple branches as needed.

Qualifications

• High school diploma or GED or equivalent work experience.
• 0-1 years of banking experience.
• Six months of retail/customer service.
• Six months in a sales oriented role.
• Strong interpersonal and communication skills with the ability to build rapport with members.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Ability to arrive on time for all scheduled shifts.
• Ability to work at any assigned credit union branch location.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Responsibilities

• Process a high volume of teller transactions, inquiries and requests (maintain cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Assist members with account inquiries, transactions, account maintenance and problem resolution.
• Builds progressive knowledge around all member-facing credit union products and services.
• Provide exceptional service by listening to members’ needs and aligning them with the features, benefits and conveniences of Seattle Credit Union’s products and services.
• Educate members on the features, functions and conveniences that our digital banking platform offers.
• Bring a solution oriented, growth mindset to challenging situations; Provides recommendations for improvement to management when appropriate.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
• Uses sound judgement to help safeguard members and credit union from losses and risk exposure.
• Adheres to all Seattle Credit Union values, policies and procedures, including applicable laws and regulations.
• Effectively adjusts to changing and evolving priorities and expectations.
• Focuses efforts on team success and delivering solutions to members.
• Achieves or exceeds all sales and service goals.
• Provides support for community events.
• Responds positively to feedback and coaching.
• Demonstrates a commitment to SCU Values.
• Maintains regular and punctual attendance.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Education

High school diploma or GED

Associates degree or higher

Tools

Microsoft Office

Job description

Seattle Credit Union in the Greater Seattle area is seeking a Member Representative to deliver exceptional service and drive member outcomes. You will process transactions, answer questions, and promote our products and services during every interaction.

The role emphasizes sales and service goals, community engagement, and a teamwork mindset. Candidates should have 0-1 years banking experience, strong communication, and the ability to work at multiple branches as needed.