Member Experience Banker

UCCU; Pleasant Grove (UT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UCCU in Pleasant Grove, UT, is seeking a Member Service Representative to handle transactions, assist members with online banking, and provide guidance on Credit Union products. You will balance cash, maintain accurate records, and support loan and account services in a fast-paced setting.

The role emphasizes excellent customer service, effective communication, and professional interaction with members. Prior credit union exposure and a proactive service mindset are valued.

Qualifications

• High school graduate or equivalent.
• 1–3 years of similar or related experience.
• Knowledge of Credit Union policies and consumer banking practices.

Responsibilities

• Provide excellent member service by handling transactions, addressing concerns, and cross-selling products.
• Assist members with online and mobile banking and resolve issues as needed.
• Balance cash drawer, maintain accuracy, and ensure compliance with procedures.
• Open and close varying types of consumer auxiliary accounts and process related tasks.
• Assist with loans, deposits, payments, and other account services per policy.
• Support fraud-related tasks and maintain quality control through audits.

Skills

Member service

Communication

Public relations

Analytical skills

Financial skills

Education

High school diploma or equivalent

Job description

UCCU in Pleasant Grove, UT, is seeking a Member Service Representative to handle transactions, assist members with online banking, and provide guidance on Credit Union products. You will balance cash, maintain accurate records, and support loan and account services in a fast-paced setting.

The role emphasizes excellent customer service, effective communication, and professional interaction with members. Prior credit union exposure and a proactive service mindset are valued.