Member Experience Specialist

Family Credit Union; Davenport (IA); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Family Credit Union in Davenport, IA is seeking a skilled Member Service Representative to handle member transactions, verify identities, and cross-sell financial products. The role requires strong customer service and adherence to confidentiality.

Ideal candidates will have a high school diploma, basic MS Office skills, and availability for a flexible schedule, including Saturdays. Banking experience is preferred, with bilingual abilities a plus.

Qualificações

• High school diploma or equivalent required.
• Pre-employment credit/background screenings required.
• Banking experience preferred.
• Bilingual/Spanish is a plus.

Responsabilidades

• Maintain confidentiality of member accounts and verify identity as needed.
• Handle member transactions: deposits, withdrawals, transfers, loan payments, etc.
• Review checks for endorsements and funds availability per policy.
• Cross-sell products and services to members.
• Process mail, ATM transactions, and night drop.
• Balance records accurately.
• Answer multi-line phone, file, scan, and maintain member data.
• Attend work regularly and complete assigned tasks.

Conhecimentos

Interpersonal skills

Communication

Teamwork

Customer service

Money handling

Relationship building

Attention to detail

Decision making

Proactive with members

Time management

Negotiation

Bilingual (Spanish)

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office (Word, Excel)

Descrição da oferta de emprego

Family Credit Union in Davenport, IA is seeking a skilled Member Service Representative to handle member transactions, verify identities, and cross-sell financial products. The role requires strong customer service and adherence to confidentiality.

Ideal candidates will have a high school diploma, basic MS Office skills, and availability for a flexible schedule, including Saturdays. Banking experience is preferred, with bilingual abilities a plus.