Member Service Representative

Family Credit Union; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Credit Union in Davenport, IA is seeking a skilled Member Service Representative to handle member transactions, verify identities, and cross-sell financial products. The role requires strong customer service and adherence to confidentiality.

Ideal candidates will have a high school diploma, basic MS Office skills, and availability for a flexible schedule, including Saturdays. Banking experience is preferred, with bilingual abilities a plus.

Qualifications

• High school diploma or equivalent required.
• Pre-employment credit/background screenings required.
• Banking experience preferred.
• Bilingual/Spanish is a plus.

Responsibilities

• Maintain confidentiality of member accounts and verify identity as needed.
• Handle member transactions: deposits, withdrawals, transfers, loan payments, etc.
• Review checks for endorsements and funds availability per policy.
• Cross-sell products and services to members.
• Process mail, ATM transactions, and night drop.
• Balance records accurately.
• Answer multi-line phone, file, scan, and maintain member data.
• Attend work regularly and complete assigned tasks.

Skills

Interpersonal skills

Communication

Teamwork

Customer service

Money handling

Relationship building

Attention to detail

Decision making

Proactive with members

Time management

Negotiation

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Job Title:

Member Service Representative

Job Type:

Full Time

City:

Davenport

Job Description

Duties & Responsibilities:

• Ensure confidentiality of member accounts by requesting identification whenever necessary and providing account information to only authorized members.
• Performing member transactions including deposits, withdrawals, transfers, check cashing, loan payments, etc.
• Accepting and examining checks for endorsements and negotiability. Determining availability of funds based on regulations and policy.
• Cross-sell products and services to new and existing credit union members.
• Processing of mail, ATM’s and night drop transactions.
• Maintain a satisfactory balancing record.
• Perform administrative duties including answering a multi-line phone system, filing, scanning, image research, professional correspondence with members and maintenance of member information on the computer system.
• Regular attendance.
• Other duties as assigned.

Competencies and skills: (Knowledge, skills, and abilities required to be successful in this position)

• Demonstrate teamwork in interactions with co-workers and in the completion of all duties and responsibilities.
• Strong interpersonal skills necessary to make a good first impression, relate to and empathize with others, and maintain a friendly, cheerful and courteous demeanor.
• Ability to be proactive with members and to relate to and empathize with others while maintaining a friendly and courteous demeanor.
• Excellent oral and written communication skills
• Strong relationship building, money handling, customer service and negotiation skills.
• Sound decision-making and ability to organize and prioritize own duties.
• Attention to detail and accuracy
• Ability to comply with the completion of assigned tasks and training.
• Education and experience required/preferred:
• High school diploma or equivalent required.
• Pre-employment credit/background screenings are required.
• Teller applicants must be able to work a flexible schedule, including Saturday.
• Experience with Microsoft Office (Word, Excel) is preferred.
• Previous banking experience preferred.
• Bilingual/Spanish is a plus.