Member Experience Champion

GreenState Insurance Services LLC; Waukee (IA); On-site; USD 24,000 - 28,000; Full time

Job summary

GreenState Credit Union in Iowa is seeking a Member Service Representative to deliver quality, friendly service to members and staff during daily transactions and inquiries. As the front line, you will represent the credit union with integrity and accuracy.

The role emphasizes confidentiality, teamwork, and a proactive approach to problem solving, with opportunities to refer members to specialized departments as needed.

Qualifications

• High school diploma or GED is required.
• Bondable and reliable with cash handling experience.
• Accurate handling of cash and daily transactions.
• Strong communication and customer service skills.
• Ability to work with minimal direction and meet deadlines.
• Proficiency with basic computer apps and office software.

Responsibilities

• Provide professional member service and answer questions about transactions and products.
• Balance cash drawer and maintain accurate records.
• Process deposits, withdrawals, transfers, and other transactions.
• Maintain confidentiality of member information and secure data.
• Support a diverse, inclusive work environment and represent the credit union.
• Assist with opening/closing procedures and security protocols.

Skills

Interpersonal skills

Customer service

Cash handling

Attention to detail

Teamwork

Communication

Judgment

Problem solving

High energy

Dependability

Education

High school diploma or GED

Tools

Excel

Word

Database applications

Job description

GreenState Credit Union in Iowa is seeking a Member Service Representative to deliver quality, friendly service to members and staff during daily transactions and inquiries. As the front line, you will represent the credit union with integrity and accuracy.

The role emphasizes confidentiality, teamwork, and a proactive approach to problem solving, with opportunities to refer members to specialized departments as needed.