Member Experience Advocate

Marine Credit Union; Des Moines (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

PTO for maternity and paternity

Community Service PTO

Employee banking perks

HSA with employer contribution

Training and development opportunities

People-first culture

Collaborative team environment

Job summary

Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle routine transactions and assist with digital banking tools while opening basic accounts.

The ideal candidate demonstrates exceptional communication, problem solving, and a passion for helping people. Bilingual applicants are encouraged to apply for this mission-driven role.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and problem‑solving skills.
• Comfort with computers and eagerness to learn new systems.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Customer service

Communication

Problem solving

Computer literacy

Cash handling

Bilingual

Education

High school diploma or equivalent

Job description

Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle routine transactions and assist with digital banking tools while opening basic accounts.

The ideal candidate demonstrates exceptional communication, problem solving, and a passion for helping people. Bilingual applicants are encouraged to apply for this mission-driven role.