Member Experience Specialist

Kemba; Columbus (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

KEMBA in Columbus, Ohio, is seeking a Member Services Representative I to greet members, handle basic transactions, and guide visitors to the right staff. This frontline role emphasizes accuracy, courtesy, and a proactive sales mindset to meet member needs.

You will perform teller-related tasks, process deposits and account changes, and maintain strong relationships with members while adhering to policy, security, and compliance standards.

Qualifications

• High school diploma or equivalent education or experience.
• Prior customer service experience.
• Strong organizational skills and attention to detail.
• Must value a high degree of accuracy.
• Professional demeanor and outgoing attitude.
• Exceptional communication skills with customers.

Responsibilities

• Greet members and direct them to appropriate staff.
• Perform teller/cash transactions for business members.
• Recommend products and services to meet financial needs.
• Resolve member issues through listening and problem solving.
• Maintain audit controls and basic activity records.
• Establish and maintain relationships with members and staff.

Skills

Customer service

Organizational skills

Communication

Accuracy

Problem solving

Education

High school diploma or equivalent

Tools

Windows PC

Job description

KEMBA in Columbus, Ohio, is seeking a Member Services Representative I to greet members, handle basic transactions, and guide visitors to the right staff. This frontline role emphasizes accuracy, courtesy, and a proactive sales mindset to meet member needs.

You will perform teller-related tasks, process deposits and account changes, and maintain strong relationships with members while adhering to policy, security, and compliance standards.