Member Experience Concierge

KEMBA Financial Credit Union; Lewis Center (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

KEMBA Financial Credit Union in Lewis Center, OH seeks a Concierge to manage the lobby, greet members, and direct them to the right staff.

You will quote wait times, promote appointments, handle basic account tasks, and support tellers. This on-site role requires strong communication and organizational skills, plus a friendly, professional demeanor. Opportunities for growth exist within the branch.

Qualifications

• High school diploma or equivalent education and experience.
• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Positive and outgoing attitude.

Responsibilities

• Greet members and direct them to appropriate staff.
• Assist with opening and closing procedures per policy.
• Use computer sign-in to manage member flow and monitor wait times.
• Handle basic member transactions and assist tellers as needed.
• Maintain professional relations and promote credit union services.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

MS Office

Job description

KEMBA Financial Credit Union in Lewis Center, OH seeks a Concierge to manage the lobby, greet members, and direct them to the right staff.

You will quote wait times, promote appointments, handle basic account tasks, and support tellers. This on-site role requires strong communication and organizational skills, plus a friendly, professional demeanor. Opportunities for growth exist within the branch.