Member Experience Concierge

KEMBA Financial Credit Union

Columbus (OH)

On-site

USD 30,000 - 40,000

Full time

6 hours ago

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Job summary

KEMBA Financial Credit Union in Columbus, OH is seeking a Concierge to manage the lobby and enhance front-line member care by greeting members, offering options, and directing them to the right staff. The Concierge uses credit union software to quote wait times, promote appointments, and support teller and account maintenance tasks.

A high school diploma and strong communication skills are required. The role also involves answering questions about services, performing basic member transactions,

Qualifications

High school diploma or equivalent education and experience.
Knowledge of Microsoft Word and Outlook.
Strong organizational skills and attention to detail.
Positive and outgoing attitude with strong communication.
Exceptional customer service orientation.

Responsibilities

Greet members and direct to appropriate staff.
Handle opening and closing procedures per policy.
Use computer software to sign in members and monitor wait times.
Assist with basic teller and business member transactions.
Resolve member requests promptly and maintain professional relationships.
Promote credit union services and refer suitable products.
Attend community events as a representative of KEMBA.

Skills

Communication

Interpersonal skills

Attention to detail

Positive attitude

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Office

Job description

A high school diploma and strong communication skills are required. The role also involves answering questions about services, performing basic member transactions,

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