Concierge Personal Banker - Elevate Member Service

KEMBA Financial Credit Union; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

KEMBA Financial Credit Union in Columbus, OH seeks a Member Services Representative I (Concierge - Personal Banker) to greet members, offer solutions, and manage the lobby while delivering friendly, accurate service.

You will handle teller-like transactions for business members, refer products, resolve issues, and maintain compliance and records, collaborating with teammates to meet sales and service goals.

Qualifications

• High school diploma or equivalent
• Strong organizational skills and attention to detail
• Positive and outgoing attitude
• Exceptional communication skill
• Basic PC skills (Windows)

Responsibilities

• Greet members and direct them to the appropriate staff
• Recommend products and services to meet members' financial needs
• Resolve member issues through listening and problem solving
• Perform teller line functions and business member transactions
• Maintain audit controls and process deposits and account changes

Skills

Organizational skills

Attention to detail

Communication skills

Positive attitude

Customer service

Basic PC skills

Education

High school diploma or equivalent

Job description

KEMBA Financial Credit Union in Columbus, OH seeks a Member Services Representative I (Concierge - Personal Banker) to greet members, offer solutions, and manage the lobby while delivering friendly, accurate service.

You will handle teller-like transactions for business members, refer products, resolve issues, and maintain compliance and records, collaborating with teammates to meet sales and service goals.