Concierge Personal Banker & Member Services Pro

KEMBA Financial Credit Union Inc.; Columbus, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking a friendly and results-driven Member Service Representative I (Concierge - Personal Banker) in the Columbus area.

The role centers on greeting members, offering tailored financial solutions, and directing them to the right specialists while handling teller-related tasks with accuracy. The position emphasizes high-quality member interactions, cross-selling appropriate services, and maintaining accurate records in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent education or experience.
• Strong organizational skills and attention to detail.
• Must value a high degree of accuracy.
• Positive and outgoing attitude.
• Exceptional communication skill.
• Basic PC skills (Windows).

Responsibilities

• Recommends products and services that assists in meeting Member's financial needs.
• Resolves Member issues through listening, problem solving, and offering solutions.
• Meets or exceeds all sales, service and productivity goals established for this position.
• Answers and responds to Member inquiries and questions.
• Performs file maintenance and account changes as necessary.
• Assists members both inside and outside and with ITM machines.
• Maintains audit controls including, but not limited to, dual control, key control, logs/reports, alarms, safe deposit box, and all teller-related audit responsibilities.
• Opens deposit accounts.

Skills

Exceptional communication

Organizational skills

Attention to detail

Positive attitude

Customer service

Basic PC skills

Education

High school diploma or equivalent

Tools

Windows OS

Job description

KEMBA Financial Credit Union Inc. is seeking a friendly and results-driven Member Service Representative I (Concierge - Personal Banker) in the Columbus area.

The role centers on greeting members, offering tailored financial solutions, and directing them to the right specialists while handling teller-related tasks with accuracy. The position emphasizes high-quality member interactions, cross-selling appropriate services, and maintaining accurate records in a fast-paced branch environment.