Member Services & Solutions Specialist

Kemba; Gahanna (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

KEMBA is seeking a Member Services Representative I in Ohio to deliver front-line member care, greet visitors, and route inquiries to the right staff. The role includes processing basic transactions and promoting bank products and services to meet member needs.

The position emphasizes high-quality service, accuracy, and teamwork within a busy branch environment, with opportunities for growth and development.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong organizational skills and attention to detail.
• Value a high degree of accuracy.
• Professional demeanor with excellent communication.
• Basic PC skills (Windows) and problem-solving abilities.

Responsibilities

• Greet and assist members, directing them to appropriate staff.
• Process teller transactions for members.
• Promote products and services to meet financial needs.
• Resolve member issues through listening and problem solving.
• Maintain lobby and ensure smooth branch operations.
• Maintain audit controls and compliance with policies.

Skills

Customer service

Organizational skills

Attention to detail

Accuracy

Professional demeanor

Positive attitude

Communication skills

Windows basics

Problem solving

Education

High school diploma or equivalent

Job description

KEMBA is seeking a Member Services Representative I in Ohio to deliver front-line member care, greet visitors, and route inquiries to the right staff. The role includes processing basic transactions and promoting bank products and services to meet member needs.

The position emphasizes high-quality service, accuracy, and teamwork within a busy branch environment, with opportunities for growth and development.