Member Experience Specialist

Thrive Wellness LLC; Columbus (OH); Vor Ort; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Retirement plan with company match

Health benefits

Parental leave

Employee discounts

Zusammenfassung

The Athletic Cos. is seeking a Member Experience Associate to ensure gym members and guests have a positive, seamless experience.

This role reports to the Senior Member Experience Manager and supports daily operations, member transactions, and events to foster community engagement. Responsibilities include greeting members, handling inquiries and account alerts, maintaining a clean, photo-ready facility, processing sign-ups and renewals via POS, assisting with scheduling and events, and

Qualifikationen

• High school diploma or equivalent required; bachelor's degree preferred.
• Experience in customer service, preferably in fitness or wellness setting.
• Proficient with gym management software and POS systems.

Aufgaben

• Greet and assist members and guests warmly, addressing needs promptly.
• Maintain facility cleanliness, organize equipment, and restock supplies.
• Process membership sign-ups, renewals, cancellations, and account inquiries via POS.
• Assist with scheduling, events, and daily administrative tasks.
• Coordinate with team during shift changes and report issues to supervisors.
• Enforce safety rules and monitor gym access.

Kenntnisse

Customer service

Communication

Organizational skills

Problem solving

POS systems

Microsoft Office

Team collaboration

Ausbildung

High school diploma

Bachelor's degree (Exercise Science)

Tools

Gym management software

POS systems

Microsoft Office

Jobbeschreibung

The Athletic Cos. is seeking a Member Experience Associate to ensure gym members and guests have a positive, seamless experience.

This role reports to the Senior Member Experience Manager and supports daily operations, member transactions, and events to foster community engagement. Responsibilities include greeting members, handling inquiries and account alerts, maintaining a clean, photo-ready facility, processing sign-ups and renewals via POS, assisting with scheduling and events, and