Member Experience Lead

Paycom - ATS; Colorado Springs (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership for self and one+1

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS is seeking a team-oriented associate to assist in gym operations, focusing on delivering an exceptional member experience. You will help train staff, oversee member services at the front desk, answer inquiries, assist with sign-ups, and manage member accounts.

You will also tour potential members and support marketing campaigns while backing up the Club Manager as needed. The role emphasizes maintaining a positive club image, ensuring cleanliness, and coordinating inventory and

Qualifications

• Excellent customer service skills and a friendly demeanor.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Answer phone calls politely and help with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Provide gym tours to potential members and promote memberships.
• Support Club Manager and team with daily operations and marketing promotions.

Skills

Customer service

Communication

Leadership

Problem solving

Diplomacy

Listening

Team collaboration

Tools

Microsoft Office

Job description

Paycom - ATS is seeking a team-oriented associate to assist in gym operations, focusing on delivering an exceptional member experience. You will help train staff, oversee member services at the front desk, answer inquiries, assist with sign-ups, and manage member accounts.

You will also tour potential members and support marketing campaigns while backing up the Club Manager as needed. The role emphasizes maintaining a positive club image, ensuring cleanliness, and coordinating inventory and