Member Experience Specialist

Sam's East, Inc.; City of Plattsburgh (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability coverage

Employee discounts

Job summary

Sam's Club in Plattsburgh, NY is seeking a Front End Associate to provide member service, process purchases, and promote club products. You will also maintain checkout areas and assist members with self-service options while ensuring a safe and welcoming environment.

The role involves handling payments, returns, and exchanges per policy, assisting with merchandise and aiding members in making informed purchasing decisions. Join a team focused on member satisfaction and community service.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Maintains a safe shopping environment.

Job description

Sam's Club in Plattsburgh, NY is seeking a Front End Associate to provide member service, process purchases, and promote club products. You will also maintain checkout areas and assist members with self-service options while ensuring a safe and welcoming environment.

The role involves handling payments, returns, and exchanges per policy, assisting with merchandise and aiding members in making informed purchasing decisions. Join a team focused on member satisfaction and community service.