Member Experience Team Lead

Sam's Club; Latham (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Job summary

Sam's Club is seeking a Front-End Associate in Latham, NY. This role supports supervision of associates, trains staff, and helps members with memberships, purchases, and self-checkout in a fast-paced retail environment.

Responsibilities include processing transactions, promoting member services, and maintaining orderly display areas while ensuring a high level of courtesy and service.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and training.
• Provide member service, inform about membership types, process memberships and credit accounts.
• Handle purchases, guide members, and support self-service tech.
• Oversee area operations: handle returns, organize merchandise, and maintain cleanliness.

Skills

Retail experience

Customer service

Cash handling

Tools

Cash register

Job description

Sam's Club is seeking a Front-End Associate in Latham, NY. This role supports supervision of associates, trains staff, and helps members with memberships, purchases, and self-checkout in a fast-paced retail environment.

Responsibilities include processing transactions, promoting member services, and maintaining orderly display areas while ensuring a high level of courtesy and service.