Member Experience & Service Specialist

Sam's Club; City of Plattsburgh (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off

Life insurance

Job summary

Sam's Club in Plattsburgh, NY is hiring for a front-end member service role. You will assist members, operate checkout areas, and process purchases, returns, and exchanges according to policy. You will promote products, support self-service tech, and ensure a safe, organized shopping environment.

Ongoing training on processes and programs is provided, with emphasis on member service, safety, and asset protection. Competitive hourly pay with benefits is offered.

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and promotes Sam's Club products and services.
• Guides members on self-service technology and processes purchases, returns, refunds, and exchanges.
• Follows safety standards and conducts safety sweeps; assists with training of Frontline Services associates.
• Maintains merchandise areas, secures assets, and observes for potential security risks.
• Delivers training on new programs and ensures area is organized and compliant.
• Supports through timely communication, teamwork, and adherence to company policies.

Job description

Sam's Club in Plattsburgh, NY is hiring for a front-end member service role. You will assist members, operate checkout areas, and process purchases, returns, and exchanges according to policy. You will promote products, support self-service tech, and ensure a safe, organized shopping environment.

Ongoing training on processes and programs is provided, with emphasis on member service, safety, and asset protection. Competitive hourly pay with benefits is offered.